ENJOY AN EASY RETURN AND REFUND ONLINE POLICY
You can return all eligible item(s) within 7 days
PREPARE THE ITEM
Place the item in its original packaging, including any accessories, tags, labels or freebies. Always ensure your Return Slip is signed by our agents. That is your proof of return.
SCHEDULE A PICK UP
Call us to arrange a return or we can pick up from you within 1 – 4 business days. Always ensure your return slip is signed by our agents as your proof of return.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned,custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.